RETURN POLICY

Our goal at the Mi-Studio Photography is your complete satisfaction with your purchase.

Please email us at gallery@mi-studio.photos or call us at 0408019698 immediately if there is any discrepancy with an online order or your Photo Prints.  

If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document.

Return Authorization

You must inform our staff via email prior to shipping a return in order to receive proper instructions and authorization. Email gallery@mi-studio.photos 

Damaged Returns

We gladly accept any returns that follow the above return guidelines. However, art prints are very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. We recommend sending it through a traceable method and insuring the package in the event it is damaged as we will not be responsible for that.  If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:

1) We can return the item(s) to you at no additional charge
2) We can refund 50% of the purchase price of the item(s)
3) We can offer you store credit for 50% of the purchase price of the item(s)

We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible.  We also suggest sending it using a traceable method as well as insuring it since we will not be responsible for pieces that are returned to us damaged.

Signature Required

Due to an increase in mail theft and mis-delivered packages, we do require signature on some orders.